CallTrackingMetrics vs TotalCX
Head-to-head comparison for car dealers evaluating Core Systems. Both vendors are in the same subcategory, so the comparison is apples-to-apples.
CallTrackingMetrics
Call tracking and conversation analytics
Founded—
HQSeverna Park MD
SegmentBOTH
Pricing—
OwnershipPRIVATE
ParentIndependent
Employees—
Websitewww.calltrackingmetrics.com
TotalCX
Customer experience management for calls
Founded—
HQ—
SegmentBOTH
PricingPer rooftop / month
OwnershipPRIVATE
ParentIndependent
Employees—
Websitewww.totalcx.com
What each vendor does
CallTrackingMetrics
CallTrackingMetrics is a call tracking and conversation analytics platform that attributes calls to marketing sources and provides contact center tools for dealers and other businesses.
TotalCX
TotalCX combines hosted telephony, call monitoring, AI analysis and training to manage the dealership phone experience end to end.
Integration matrix
| Integration kind | CallTrackingMetrics | TotalCX | Overlap |
|---|
Only CallTrackingMetrics (0)
—
Shared integrations (0)
—
Only TotalCX (0)
—
Feature checklist
| Feature | CallTrackingMetrics | TotalCX |
|---|---|---|
| Mobile app | ● Yes | ● Yes |
| Open API / webhooks | ● Yes | ● Yes |
| SSO / SAML | ● Yes | ● Yes |
| Native AI tools | ○ — | ○ — |
| Third-party marketplace | ○ — | ○ — |
| Two-way texting | ○ — | ○ — |
| Video messaging | ○ — | ○ — |
| Digital retail workflow | ○ — | ○ — |
| Desking & payments | ○ — | ○ — |
| Credit prequal / soft pull | ○ — | ○ — |
| Inventory syndication | ○ — | ○ — |
| Custom reporting dashboards | ● Yes | ● Yes |
| Call tracking & recording | ○ — | ○ — |
| Spanish-language support | ○ — | ○ — |
| Multi-rooftop management | ● Yes | ● Yes |
Compare more than two?
Build a 2–4 vendor side-by-side and share the URL.
Choose CallTrackingMetrics vs TotalCX
Choose CallTrackingMetrics if…
- ▸You want the longer track record in the dealer tech category.
Choose TotalCX if…
- ▸You want the longer track record in the dealer tech category.
Quick facts scorecard
| Dimension | CallTrackingMetrics | TotalCX | Edge |
|---|---|---|---|
| Track record | — | — | Tie |
| Scale | — | — | — |
| Segment breadth | BOTH | BOTH | — |
| Integrations listed | 0 | 0 | Tie |
| DMS connectivity | 0 DMSes | 0 DMSes | Tie |