Multi-vendor comparison
Pick 2–4 dealer tech vendors and compare facts, integrations, feature checklist, and curated pros & cons side by side.
UpdatePromisemyKaarma2/4 selected
UpdatePromise
Consumer experience for service and collision
Founded—
HQChino CA
SegmentFRANCHISE
OwnershipPRIVATE
PricingPer rooftop / month
Employees—
Integrations0
myKaarma
Service communication and pay.
Founded2011
HQLong Beach, CA
SegmentBOTH
OwnershipPRIVATE
PricingSaaS
Employees200-500
Integrations3
Feature checklist
| Feature | UpdatePromise | myKaarma |
|---|---|---|
| Mobile app | ● Yes | ● Yes |
| Open API / webhooks | ● Yes | ● Yes |
| SSO / SAML | ● Yes | ● Yes |
| Native AI tools | ○ — | ○ — |
| Third-party marketplace | ○ — | ○ — |
| Two-way texting | ○ — | ○ — |
| Video messaging | ○ — | ○ — |
| Digital retail workflow | ○ — | ○ — |
| Desking & payments | ○ — | ○ — |
| Credit prequal / soft pull | ○ — | ○ — |
| Inventory syndication | ○ — | ○ — |
| Custom reporting dashboards | ● Yes | ● Yes |
| Call tracking & recording | ○ — | ○ — |
| Spanish-language support | ○ — | ○ — |
| Multi-rooftop management | ● Yes | ● Yes |
Pros, cons, and best fit
UpdatePromise
Pros
- Not curated yet
Cons
- Not curated yet
myKaarma
Pros
- Not curated yet
Cons
- Not curated yet
What each vendor does
UpdatePromise
UpdatePromise provides scheduling, status updates, payments and video communication for dealership service departments and collision centers.
myKaarma
Service scheduling, text-to-pay, and video MPI.